Faq - QFX Markets

1. ACCOUNT OPENING

How do I sign up?

View the signup form, fill it out, and press Open Account or link via your social media profile.
Find our message titled Confirm your email address in your inbox, open it, and press Confirm email—you will be redirected to our site.
Fill in all the required information and press Continue, then set up your first trading account and you are ready to go.

I already have an account with QFX. How do I open a new trading account?

Sign in to your Personal Area with your registration email address and Personal Area password.
Click Create account button on the right of My accounts section or click Trading Accounts, and select Open real Account or Open demo Account.

What type of account should I choose?

It depends on the preferred trading platform and the trading instruments you’d like to trade. You can compare account types here. If you need to, you can open a new account later.

What leverage should I select?

You can select 1:1, 1:5, 1:15, 1:25, 1:30, 1:50, 1:100, 1:200 or, 1:500 leverage on MT4 or MT5. Leverage is virtual credit given to the client by the company, and it modifies your margin requirements, i.e. the higher the ratio, the lower the margin you need to open an order. To choose the right leverage for your account, you can use our Forex calculator. Leverage can be changed later in your Personal Area.

Can I open a swap-free (Islamic) account?

Yes, simply switch on the Islamic option when opening a new trading account. Please note that swap-free accounts do not offer any benefits over regular accounts. There is a fixed fee for using swap-free accounts.
Commission = pip price * swap value of the currency pair.
The fee does not count as interest and depends on the direction of the position (i.e. buy or sell).

Where can I find your Customer Agreement?

You can find it here. Please make sure you’ve read and agreed with our Customer Agreement before you start trading.

I've opened an account. What do I do next?

After opening an account, check your email to find your account credentials. The next step is to download and install a trading platform. You can find download links and instructions here. You can also find information on trading in our Education section.

2. PERSONAL AREA

What is Personal Area for?

In your Personal Area, you can open new accounts, manage existing ones, make deposits and request withdrawals, transfer funds between your accounts, claim bonuses, and restore forgotten passwords.

How do I sign in to my Personal Area?

To sign in, please use your registration email address and Personal Area password. You can restore your Personal Area password here if you lose it.

I forgot my Personal Area password. How can I restore it?

Visit our password restore page. Enter your registration email address, and click ‘Restore password’. A restoration link will be sent by email. Follow this link, enter a new password twice and click the ‘Submit’ button. Use your email address and new password to log in.

How do I switch between accounts in my Personal Area?

You can select the account in the drop-down list at the top of the page next to Primary account. You can also do that by clicking on the drop-down arrow next to the account number in My accounts list and selecting Switch to this account.

How do I change my leverage?

Click here or click on the leverage number in the Primary account section. Make sure you have no open positions or pending orders before changing this parameter.

How can I close my Personal Area?

In order to close your Personal Area, please send a request to kyc@octafx.com.

Can I have several Personal Areas?

The QFX Personal Area is designed for you to store all the information about your trading in one place. Please be aware that creating several Personal Areas by using multiple email addresses is prohibited.

3. ACCOUNT VERIFICATION

How can I verify my account?

We require one document proving your identity: passport, national identity card, or any other government-issued photo ID. Your name, date of birth, signature, photograph, ID issue and expiry dates and the serial number must be clearly visible. The ID must not have expired. The entire document must be photographed. Fragmented, edited, or folded documents will not be accepted.
If the issuer country differs from the country of your stay, you’ll also need to provide your residence permit or any local government-issued ID. The documents can be submitted support@qfx.com

Why should I verify my account?

Account verification allows us to make sure your information is valid and protect you against fraud. It ensures that your transactions are authorized and secure. We strongly recommend submitting all of the required documents before making your first deposit, especially if you want to deposit with Visa/Mastercard.
Please note that you can only withdraw funds if your account is verified. Your personal information will be held in the strictest confidence.

I have submitted the documents. How long does it take to verify my account?

It usually takes just a few minutes, but sometimes it may require more time for our Verification Department to review your documents. This may depend on the amount of verification requests, or if it was submitted overnight or at the weekend, and, in these cases, may take up to 12–24 hours. The quality of the documents you submit can also affect approval time, so make sure your document photos are clear and not distorted. Once verification is completed, you will get an email notice.

Is my personal information safe with you? How do you protect my personal information?

We use highly secure technology to protect your personal data and financial transactions. Your Personal Area is SSL-secured and protected with 128-bit encryption to make your browsing safe and your data inaccessible to any third parties. You can read more about data protection in our Privacy Policy.

4. ABOUT QFX

Does QFX take part in any CSR programs?

QFX is proud to be a socially responsible company. We are engaged into supporting various foundations and charity programs, making all the efforts possible to help those in need. We believe that it’s our responsibility to improve the quality of life of disabled people around the globe. You can learn more on how you can help here at our Charity page.

How does QFX support sports activities?

Apart from helping various charity organisations, QFX supports sports initiatives across the globe. We’re thrilled to support sports our clients have passion for. That’s why back in 2014, our first sponsorship agreement was signed with Persib Bandung football club, which ended in Persib winning ISL Cup 2014, claiming the right to be called Indonesian Champions. We’ve also supported Rip Curl Cup Padang Padang, which took place in August in Bali, connecting the feeling of riding the waves that surfing and Forex have in common. QFX has also sponsored Southampton Football Club, an English Premier League team. You can find out about our current sponsorships.

5. TRADING CONDITIONS

What is your spread? Do you offer fixed spread?

We offer floating spreads only. This means our spreads vary according to the market situation.
Here’s why:
Our goal is to provide you transparent prices and the tightest spreads we can without applying any additional commission.QFX simply passes on the best bid/ask price we receive from our liquidity pool and our spread accurately reflects what is available in the market. The main advantage of a floating spread over a fixed spread is that it is often lower than average, however you may expect it to widen at market open, during rollover at (server time), during major news releases or high volatility periods.

How does floating spread change throughout the day?

Floating spread varies throughout the day depending the trading session, liquidity and volatility. It tends to be less tight at market opening on Monday, when high impact news is released, and at other times of high volatility.

Do you have requotes?

No, we do not. A requote occurs when the dealer on the other side of the trade sets an execution delay during which the price changes. As a non-dealing desk broker QFX simply offsets all orders with the liquidity providers to be executed at their end.

Do you have slippage on your platforms?

Slippage is a slight execution price movement that may occur due to the lack of liquidity behind the requested price or when it’s been taken by other traders’ orders. It can also happen due to market gaps. Slippage should be factored in as one of the risks when trading with an ECN broker since it cannot guarantee that your order will be executed at the requested price. However, our system is set up to fill orders at the next best available price whenever slippage occurs. Please be aware that slippage can be both positive and negative, and OctaFX cannot influence this factor.

Do you guarantee stop orders?

Being an ECN broker, QFX cannot guarantee filling at the requested rate. After being triggered, a pending order becomes a market one and is filled at the best available price, which primarily depends on the market conditions, available liquidity, trading pattern and volume.

Is it possible to lose more than I deposited? What if my account's balance becomes negative?

No, QFX offers negative balance protection, so whenever your balance becomes negative, we automatically adjust it to zero.

Negative balance protection

OctaFX’s top priority is making your trading experience great, that’s why no matter what the risks are, we’ll back you up: our risk management system ensures that the client cannot lose more than he initially invested. If your balance becomes negative due to Stop Out, QFX will compensate the amount and bring your account balance back to zero. QFX guarantees that your risk is limited to only those funds you have deposited into your account. Please be aware that this does not include any debt payments from the client. Thus, our clients are protected from losses beyond the initial deposit at QFX’s cost. You can read more in our Customer agreement.

My order was not executed correctly. What should I do?

With market execution, we cannot guarantee filling at the requested rate for all of your positions (please check About ECN trading for more details). However, in case you have any doubts, or if you would like an individual review of your orders, you are always welcome to write a detailed complaint and send it to support@octafx.com. Our trade compliance department will investigate your case, provide you with a prompt response, and make corrections to the account if applicable.

How much margin is required to open my order?

It depends on the currency pair, volume, and account leverage. You can use our Trading Calculator to calculate your required margin. When you open a hedge (locked or opposite) position, no additional margin will be required; however, if your free margin is negative, you will not be able to open a hedge order.

What trading techniques and strategies can I use?

Our clients are welcome to use any trading strategies, including but not limited to scalping, hedging, news trading, martingale as well as any Expert Advisers, with the only exception being arbitrage.

Do you allow hedging/scalping/news trading?

QFX allows scalping, hedging and other strategies if the orders are placed in accordance with our Customer Agreement. However, please note that arbitrage trading is not allowed.

What are commodities?

Сommodities are tradeable physical assets such as metals including gold, silver, platinum and copper, as well as crude oil, natural gas and other resources.

Can I trade commodities at QFX?

Yes, enjoy the benefits of trading gold, silver, crude oil, and other commodities with QFX. See more.

Can I trade cryptocurrency at QFX?

Yes, you can trade cryptocurrency pairs at OctaFX. You can trade bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Ripple. Learn more about trading cryptocurrencies with us.

What happens if I leave my order open overnight?

It depends on your account type. If you have an QFX MT4 regular account, swap will be applied to all positions left open overnight (server time). If your OctaFX MT4 account is swap-free, swap-free commission will be applied overnight instead. OctaFX MT5 accounts are completely swap free. You can use this tool to examine our fees.

What is a price gap, and how does it affect my orders?

A price gap signifies the following:

current bid price is higher than the ask price of the previous quote
or current ask price is lower than the bid of the previous quote

current bid price is higher than the ask price of the previous quote; or current ask price is lower than the bid of the previous quote. It is important to understand that you may not be always able to see a price gap on the chart since it can be enclosed in a candle. As the definition implies, in some cases you would need to observe the ask price, while the chart shows only the bid price. The following rules are applied to pending orders executed during a price gap:

if your Stop Loss is within the price gap, the order will be closed by the first price after the gap
if the pending order price and Take Profit level are within the price gap, the order will be cancelled
if the Take Profit order price is within the price gap, the order will be executed by its price
Buy Stop and Sell Stop pending orders will be executed by the first price after the price gap. Buy Limit and Sell Limit pending orders will be executed by the order’s price.

For example: bid is listed as 1.09004 and ask is 1.0900. In the next tick, bid is 1.09012 and ask is 1.0902:

if your Sell order has stop loss level at 1.09005, the order will be closed at 1.0902
if your Take Profit level is 1.09005, the order will be closed at 1.0900
if your Buy Stop order price is 1.09002 with take profit at 1.09022, the order will be cancelled
if your Buy Stop price is 1.09005, the order will be opened at 1.0902
if your Buy Limit price is 1.09005, the order will be opened at 1.0900.

What tools do you have for me to track major news releases and times of high market volatility?

Please feel free to use our Economic Calendar to be informed about upcoming releases and our Forex News page to learn more about recent market events. You can expect high market volatility when the event with top priority is about to take place.

6. TRADING ACCOUNTS

What types of accounts do you offer?

QFX offers a wide range of trading accounts suitable for any trading strategy and any level of your trading experience. Both real and demo accounts are available on two trading platforms—MetaTrader 4 and MetaTrader 5. You can compare accounts and chose the one fitting your individual requirements here.

Do you offer demo accounts?

Yes, you can open as many demo accounts as you want in your Personal Area to practice and test your strategies. You can also win real funds by participating in the QFX Champion demo contest.

How do I open a demo account?

Log in to your Personal Area, select Trading Accounts, and press Open Demo Account. Then select your preferred trading platform and press Open Account. Demo accounts emulate real market conditions and prices and can be used to practice, get familiar with the platform, and test your strategy risk-free.

How do I top up my demo account balance?

Switch to your demo account in the Personal Area and click Top up demo account at the top of the page.

Do you deactivate demo accounts?

Yes, we do, but only if they go inactive and you do not log into them.
Expiration time of demo accounts:

MetaTrader 4—8 days
MetaTrader 5—30 days
Demo contest account—immediately upon the end of the contest round.

Do you deactivate real accounts?

Yes, we do, but only if you never added money to them and do not log into them.
Expiration time of real accounts:

MetaTrader 4—30 days
MetaTrader 5—14 days.

You can create a new account at any time—its free.

Where can I download my account statement?

You can download your account statement in the Personal Area: find your account in ‘My accounts’ list, click drop down arrow and select ‘Trades History’. Select the dates and click on ‘CSV’ or ‘HTML’ button depending on the file format you require.

Can I change my account currency?

Unfortunately, you cannot change your account currency, but you can always open new trading account in your Personal Area.

What account currencies do you offer?

As an QFX client, you can open USD or EUR accounts. Please be aware that you can deposit these accounts in any currency, and your deposit will be converted into the currency of your choice with the currency rate set by a payment system. If you deposit USD to your EUR account or vice versa, the funds will be converted using the current EURUSD rate.

Can I have multiple accounts?

We do not limit the number of demo accounts you can open. However, please note that you cannot create more than two real accounts unless at least one of them is used for trading. In other words, you can only open a third account if you perform at least one deposit and/or complete a trade using one of the existing accounts.

Where can I find the access data?

All access data including account number and trader password are sent by email after the account is opened. If you lose the email, you can restore your access data in your Personal Area.

7. TRADING PLATFORMS

What trading platforms do you offer?

We offer two very well-known trading platforms: MetaTrader 4 and MetaTrader 5. You can open both demo and real accounts on all the platforms we offer. All platforms are available for PC, via web browser and as a mobile applications in AppStore and on Google Play. You can compare them here.

Can I use MT4/MT5 EAs or Indicators in cTrader?

It is not possible to use MT4/MT5 EAs (Expert Advisors) and Indicators in cTrader. However, it is possible to convert your MQL EA or Indicator code to C# by following the link. It is also available in your cTrader under the “Links” tab.

Can I use my account on another platform?

You cannot log in to an account designed for one platform on another platform. For example, you cannot log in to MT5 with an MT4 account and vice versa.

Can I run several accounts simultaneously?

Yes, you can. You can log in to to several MT4/MT5 accounts simultaneously if you install several instances of MT4/MT5.

Can I trade with my Android/iOS device?

Yes, you can install MetaTrader 4 and MetaTrader 5 on your device. Visit our platforms page to find detailed instructions on how you can download MT4 and MT5 to your iOS/Android device.

Where can I find your Customer Agreement?

You can find it here. Please make sure you’ve read and agreed with our Customer Agreement before you start trading.

Do you have a web-based platform?

Yes, you can log into MT4 or MT5 on our dedicated page. This allows you to trade from any browser on any operating system using the well-known interface of the desktop MetaTrader 4 platform. All major tools are available including one-click trading and chart trading.

8. MT5

How do I log into MetaTrader 5 with my account?

Open MT5, then click ‘File’—’Login with trading account’. In the pop-up window, enter your account number, trader password, and select ‘QFX Trade Limited’ for real accounts or ‘QFX-Demo’ if you want to log in with a demo account.

Why can't I log in?

Check the last entry in the ‘Journal’ tab to find out the exact reason: ‘Invalid account’ means that some of the credentials you entered upon login are incorrect—it could be account number, password or the trading server. Double check your access data and try to sign in again. ‘No connection to OctaFX-Real’ or ‘No connection to OctaFX-Demo’ indicates that your terminal is unable to establish a connection with the nearest access point. Check if your internet is working, then click on the connection status, and select ‘Network rescan’. If the issue persists, please get in touch with our customer service.

How do I open an order?

Press F9 on your keyboard or click the ‘New Order’ button from the standard toolbar. Alternatively, you can right-click on an instrument in the Market Watch and select ‘New Order’ from the context menu. In the ‘New Order’ section, you’ll be asked to select the symbol you wat to trade, type of order, and volume. Having set all necessary parameters, click the ‘Buy’ or ‘Sell’ button below, depending on the direction you want. Go to ToolsсOptions → Trade. Here you can enable one-click trading, allowing you to open positions with pre-selected parameters directly on the chart. To activate the One-Click Trading panel, open a chart of the instrument you’re trading and press ALT+T on your keyboard. The One Click Trading panel is also available in the ‘Trading’ tab of the Market Watch.

What order types are available in MT5?

MT5 offers several order types: Market order—an order to open a position at the current market rate. A market order can be placed via the ‘New Order’ window or One-Click-Trading panel. Pending order—an order to open a position once the price reaches a certain predefined level. The following pending order types are available in MT5: Limit orders are placed below the current bid (for long positions) or above the current ask (for short orders). Stop orders are placed above the current bid (for buy orders) or below the current ask (for sell orders). In order to place a stop or a limit pending order, you need to select ‘Pending Order’ in the ‘New Order’ window, specify its type and direction (i.e. Sell Limit, Sell Stop, Buy Limit, Buy Stop), the price it should be triggered at, volume and any other parameters if required. Alternatively, you can right click on the desired level on the chart and select the type of pending order you would like to open. The order will appear in the “Trade” tab under the account balance, equity and free margin. A Stop Limit order is a combination of previously described types. It is a pending order which becomes a Buy Limit or Sell Limit once the price reaches your stop level. In order to place it, you need to select ‘Buy Stop Limit’ or ‘Sell Stop Limit’ type in the New Order window. Then simply set the ‘Price’ or the ‘Stop price’ (the level at which the limit order will be placed) and the ‘Stop Limit price’ (the order price for your limit level). For short positions, the Stop price should be below the current bid and the Stop Limit price should be above the Stop price, while in order to open a Long position you need to set the Stop price above the current ask and the Stop Limit price below the Stop price. When placing a pending order, it is important to take into account that each trading instrument has a certain Stop level, i.e. the distance from the current market price at which a pending order can be placed. To check the level, find the trading tool you want in Market Watch, right-click it and select ‘Specifications’.

How to set Stop Loss or Take Profit?

Find the position you would like to set a Stop Loss or a Take Profit on, right-click on it and select ‘Modify or delete’ from the context menu. In the pop-up window, set the desired level of your order. Keep in mind that for a short position you can set a Stop Loss above and a Take Profit below the current ask price, while when modifying a long position you should place the Stop Loss below and Take Profit above the current bid.

How to close a position?

Find the positions you want to close in the ‘Trade’ tab, right-click it and select ‘Close position’. Depending on whether One-Click-Trading is enabled, it will either be closed right away at the current rate, or a Position window will appear, where you will be required to confirm the instruction by clicking ‘Close’ button.

Why am I unable to open a position?

If you are unable to open a ‘New Order’ window and ‘New Order’ button on the toolbar is inactive, you have signed in with your investor (read only) password. In order to trade, please use the trader password when you log in. Inactive ‘Sell’ and ‘Buy’ buttons in the ‘New Order’ window indicate that the volume you specified is invalid. Please bear in mind that minimum volume is 0.01 lot, and step is 0.01 lot. A ‘Not enough money’ error message means that your free margin is not sufficient to open the order. You may need to adjust the volume or deposit to your account. A ‘Market is closed’ error means that you’re trying to open a position outside the instrument’s trading hours. You can check the schedule in the symbol “Specifications” or on our website.

How can I check my trading history?

You can find all closed positions in the ‘Account history’ tab. The trading history is comprised of orders (i.e. the instructions you send) and deals (the actual transactions). From the context menu, you can select which operations should be displayed (orders, deals or deals and order or positions), and filter them by symbol and period.

How can I add an EA or a Custom Indicator to MT5?

If you have downloaded an EA or Indicator you need to go to File>Open data folder>MQL5 and copy the .ex5 file into ‘Experts’ or ‘Indicators’ folder. Your EA or Indicator will appear in the ‘Navigator’ window. Alternatively, you can download and add it in the ‘Market’ tab right from the platform.

How can I open a chart?

In order to open a chart, you can simply drag and drop a trading tool from ‘Market Watch’ to the chart window. Alternatively, you can right-click a symbol and select ‘New chart’.

How can I customize a chart?

You can change periodicity, scale and switch between chart types on the standard toolbar. If you would like to change colours, add or remove Bid and Ask lines, Volumes or Grid, right-click the chart and select ‘Properties’ from the context menu.

How can I add an indicator to a chart?

Find your indicator in the Navigator window and drop it to the chart. Modify its parameters in the pop-up window if required and click ‘OK’ to apply the changes.

How can I launch an EA?

Drag and drop your EA from the ‘Navigator’. Set the parameters if required in the expert window and click ‘OK’ to apply the changes.

9. DEPOSIT BONUS

What deposit bonus do you offer?

You can claim 10%, 30%, or 50% bonus on each deposit.

How can I claim the bonus?

To claim the bonus, you need to make a deposit. Then either activate it manually in your Personal Area or check that you want to apply bonuses automatically on every deposit—on a dedicated Settings page.

Why am I unable to claim the bonus?

Please make sure your free margin exceeds the bonus amount.

Does the bonus support my margin on BOT Bro?

Yes, bonus funds are a part of your equity and free margin. Bonus supports your margin, but please note that your active bonus cannot be higher than your personal funds amount. cTrader bonus amount is divided into two parts: total bonus and active bonus. The active bonus amount (i.e. the amount included in your equity) cannot exceed your personal funds. In case the market goes against you, after a certain point the active bonus amount starts fluctuating depending on the quantity of real, not bonus, funds you have in your equity.

Can I withdraw the bonus?

You can withdraw the bonus after completing our volume requirement, which is calculated as follows: bonus amount/2 standard lots, i.e. if you claim 50% bonus on 100 USD deposit, the volume requirement will be 25 standard lots.

How can I check how many lots are left?

You can check the completed percentage and the remaining volume for each bonus in the Personal Area on the Active bonuses page.

Can I claim a bonus on my new deposit if I have not completed the volume requirement for the previous one?

Yes, you can. Volume calculation starts from the first bonus and continues consecutively, so after you complete the requirement for the first bonus, the volume for the next one will begin.

Where can I see my bonus(es) in MT4 and MT5?

The total amount of bonus funds is shown as “Credit” in your trading platform until you meet the volume requirements.

Where can I see my bonus(es) in BOT Bro

You can check your bonuses in the “Bonus” tab in BOT BRO

Why was my MT4/MT5 bonus cancelled?

The bonus can be cancelled if:

Your equity falls below the bonus amount
Your personal funds are below the bonus amount after withdrawal or internal transfer
You cancelled the bonus in your Personal Area.

You can get in touch with our Customer Service to specify the exact reason.

Can I claim a bonus on my new deposit if I have not completed the volume requirement for the previous one?

Yes, you can. Volume calculation starts from the first bonus and continues consecutively, so after you complete the requirement for the first bonus, the volume for the next one will begin.

10. DEPOSIT AND WITHDRAWAL

How can I deposit to my account?

You can find all available deposit means here. To make a deposit, please log in to your Personal Area, switch to the account you would like to deposit at the top of the page and select the payment system you would like to use under the Deposit my account section on the right. Then enter the amount you want to deposit and click “Continue”. Fill in other information if required and click “Confirm”.

When will the deposited funds be credited to my balance?

Bank-wire transfers: All requests are processed within 1-3 hours during business hours of our Financial Department. Skrill/Neteller/FasaPay/Bank Card/Bitcoin deposits: instant.

What is the exchange rate for USD to EUR when depositing via credit card/Skrill to a EUR account/Internal transfer?

QFX does everything possible to ensure our clients have the best rates while depositing. We also don’t charge any commission, and cover deposit and withdrawal fees applied by payment systems. When depositing via VISA or Mastercard, be aware the bank involved in the process will convert your funds according to its exchange rate, if your deposit is in a currency other than EUR or USD. Note that the bank involved in the process may also charge additional fees for the transactions. If a client deposits via Skrill, they pay no extra fees if their Skrill account and trading account are in USD. If the client’s Skrill account is in USD and their trading account is in EUR, the deposit in USD will be converted to EUR as per FX rate. If a client’s Skrill account is in currency other than USD, Skrill will convert the money into USD using their own exchange rate and may charge additional fees. The process of depositing via Neteller is the same as for Skrill.

Are my funds safe? Do you offer segregated accounts?

In accordance with international regulation standards, OctaFX uses separate accounts to keep customers’ funds segregated from the company’s balance sheets. This keeps your funds secure and untouched.

I have submitted a withdrawal request. When will I receive the funds?

All requests are processed within 1-3 hours during the working hours of our Financial Department, otherwise the request will be processed on the next business day. You will receive a notification email as soon as your request is processed.

Do you charge any fees for deposits and withdrawals?

QFX does not charge its clients any fees. Moreover, deposit and withdrawal fees applied by third parties (e.g. Skrill, Neteller, etc) are also covered by OctaFX. However please be aware that some fees can may be applied in certain cases.

Can I submit a withdrawal request if I have open orders/positions?

You can submit a withdrawal request if you have open orders/positions. Please note that free margin has to exceed the amount you requested, otherwise the request will be rejected. The withdrawal request won’t be processed if you have insufficient funds.

Can I deposit/withdraw several times a day?

QFX does not limit the number of deposits and withdrawal requests per day. However, it is advised to deposit and withdraw all of the funds in one request to avoid unnecessary delays in processing.

What is the maximum amount for withdrawals/ deposits?

QFX does not limit the amount you can withdraw or deposit into your account. The deposit amount is unlimited, and the withdrawal amount should not exceed free margin.

Which currencies can I use to fund my QFX account?

QFX currently accepts deposits in all currencies, to be converted into EUR and USD. Please note that account currency cannot be changed to currencies other than USD or EUR. If your account is in EUR you can always open a new account in USD, and vice versa. Please note that we don’t charge any commission for deposits or withdrawals, as well as keeping our conversion rates among the best in the industry.

Where can I review my deposit/withdrawal history?

You can find all previous deposits in your Personal Area. Click Deposits history under “Deposit my account” section. Withdrawal history is available in your Personal Area under the “Withdraw” option on the right.

How can I withdraw my funds?

Please sign in to your Personal Area, switch to the account you would like to withdraw the funds from and click request withdrawal in the “Withdraw” section on the right. Enter the amount you would like to request and the other required information. Click “Request”, check the information is correct, then click the “Confirm” button below. Note that your free margin must exceed the withdrawal amount otherwise our Financial department will not be able to process your request. It is especially important to keep track of your free margin when you have open positions.

Do you change any fees for internal transfers?

No fees apply on internal transfers. If you transfer the funds from USD to EUR account or vice versa, they will be converted by the current market quote.

Why was my withdrawal rejected?

There may not have been enough free margin to process your withdrawal, or some of the data could have been incorrect. You can check the exact reason in the notification sent via email.

My withdrawal request status is pending. What does that mean?

Your withdrawal request is in the queue, and you will be notified as soon as it is processed by our Financial Department.

11. IB PROGRAM

Who is IB?

IB stands for “Introducing broker” – a person or a company that refers clients to QFX and receives commission for their trading.

How do I open a partner account?

You should submit an IB application.

What is your IB commission?

We pay up to 12 USD per lot.The amount of IB commission payed is determined on a case by case basis.

What does "Active client" mean?

“Active client” denotes a client account which has cumulative personal funds of 100 or more USD in all their accounts, AND has at least five valid orders closed within the last 30 days before the current date.

What is a "Valid order" in the IB program?

IB commission is paid for valid orders only. A valid order is a trade compliant with ALL the following conditions:

The trade lasted for 180 or more seconds;
The difference between the open price and close price of the order equals or more than 30 points (pips in 4-digit precision terms);
The order was not opened or closed by means of partial close and/or multiple close by.

How often is commission credited to my account?

IB commission is credited to the partner account on a daily basis.

How do I attract clients?

You can promote your referral link and referral code on Forex-related websites and forums, in social media or even create your own website promoting our services.

Where can I find promo materials?

You can obtain promo materials by contacting us at ib@octafx.com.